Your Membership Is Changing — Here's Everything

On August 1, 2026, our Exclusive and Signature Memberships are retiring, and members will move to our current memberships: Serenity and Indulge. This page holds every detail including what's changing, what happens to your credits, what your options are, and what (if anything) you need to do.

The Short Version

Exclusive Members move to the Serenity Membership — $99.95/month
Signature Members move to the Indulge Membership — $149.95/month
The change happens automatically on August 1. If you're staying, there's nothing to do. We'll have your new agreement ready at your next appointment.
If you'd rather not continue, you can opt out anytime before August 1. Opting out cancels your membership as of July 31.
Your accrued credits are safe either way. Details below.

What's New: Perk Swaps

The biggest improvement to the current memberships came directly from member feedback: your monthly perks can now be swapped for add-ons you'll actually use. If you’re not feeling the spray tan, there are now other options available to you - one per month.

Serenity Membership

— $99.95/month Includes one free spray tan monthly. Prefer something else? Swap it for ONE of:

Not Feeling the Spray Tan?

Swap it for something else — your choice, every month.

Your Serenity Membership includes 1 free spray tan every month. Don't want it that month? No problem — swap it for one of the perks below instead. Totally optional, and it's your call each and every month.

A few quick notes:

You can pick your spray tan OR one perk above — not both — each month.
Add-ons must be booked alongside their related service (not standalone).

Indulge Membership

— $149.95/month Includes two free spray tans and one Cocoon Wellness Pod session monthly. Because these perks are bundled, they swap as a full bundle for ONE of:

Not Feeling the Spray Tans & Cocoon?

Swap them for something else — your choice, every month.

Your Indulge Membership includes 2 spray tans and 1 Cocoon session every month. Don't want them that month? No problem — swap all three together for one of the perks below instead. This is an all-or-nothing swap; partial or half swaps are not available. Totally optional, and it's your call each and every month.

A few quick notes:

You can pick your 2 spray tans + Cocoon session OR one full replacement option above — not both — each month.
Swaps are all-or-nothing; you cannot mix and match or partially swap.
Unused perks don't roll over — so use it or lose it each month!

Perk swap ground rules: Swapped add-ons must be used as add-ons to a booked service. They can't be booked as standalone appointments. Indulge Members — Selections are permanent for the duration of your membership. No cash value or substitutions outside the approved lists.

Important note for members booking with Gladys: Perk swaps are limited to massage add-ons, manicure/pedicure add-ons, or Cocoon sessions. Facial add-ons are excluded from swaps with Gladys, as her facial treatments already include bespoke customization tailored to each client.

Your Credits

Everything you've accrued stays yours. Three options:

Stay and convert: Two full years to use every accrued credit, booked the way you always have.

Opt out and cancel: One full year to use every accrued credit.

Gift card transfer (available either way): Move the full dollar value of your credits onto a Spa West gift card which is good toward retail, service upgrades, add-ons, or any service outside a membership. Ask at the front desk or reply to any of our emails to arrange it.

Credits cannot be refunded or cashed out. The gift card is the flexible option.

The Timeline

How to Opt Out

If the new membership isn't right for you, we understand. Complete the short form below and your membership will end July 31, with one full year to use your credits.

[ Opt-Out Form → ]

You can also reply to any of our membership emails and we'll take care of it personally.